Electra and its affiliates (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of our website visitors, clients, and business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website ( https://www.electrasolutions.com ), in compliance with applicable data protection laws and international best practices.

  1. Who We Are

Electra is a UAE- and KSA-registered event production and furniture and tent rental company, providing premium events, exhibitions, and environments to our clients across the UAE, KSA and internationally. This policy applies to our website and to all related services offered through it.

  1. Information We Collect

We may collect the following types of personal and business information:
a. Information You Provide Directly

  • Company name, contact person’s name, email address, and phone number
  • Business address and billing information
  • Any messages or inquiries submitted via our contact forms or email
  • Information shared during registration, consultations, or partnership requests

b. Information Collected Automatically

  • IP address and geographic location
  • Browser type, operating system, and device type
  • Referring URLs and pages visited
  • Time spent on pages and other website interaction data (via cookies or analytics tools)

We do not knowingly collect personal data from individuals under the age of 18.

  1. How We Use Your Information

We use the collected information for the following purposes:

  • To respond to your inquiries or requests
  • To provide and manage our B2B services
  • To improve website functionality and user experience
  • To send important updates or administrative information
  • For marketing and promotional purposes (with consent)
  • To comply with legal and regulatory obligations
  1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent – where you have given clear consent for us to process your data
  • Contract – where processing is necessary for a contract with your business
  • Legal obligation – where processing is required by UAE law
  • Legitimate interests – for operational or marketing purposes, unless your rights override our interests
  1. Sharing Your Information

We do not sell or rent your personal data. We may share your data only in the following situations:

  • With trusted third-party service providers (e.g., hosting, CRM, analytics)
  • With government or regulatory bodies when required by law
  • In the event of a business transfer or merger
  • With your consent or at your direction

All third parties are contractually obligated to handle your data securely and only for the purposes specified.

  1. Data Retention

We retain your personal and business information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet legal or regulatory requirements
  • Resolve disputes or enforce our agreements

When no longer needed, your data will be securely deleted or anonymized.

  1. Your Rights

Subject to the prevailing data protection laws, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or update of inaccurate data
  • Object to or restrict certain processing
  • Withdraw consent at any time (where processing is based on consent)
  • Request deletion of your data (subject to legal exceptions)

To exercise your rights, please contact us at info@electrasolutions.com .

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You may manage your cookie preferences through your browser settings.

  1. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

  • SSL encryption
  • Access controls
  • Regular security assessments

However, no internet transmission is fully secure. We encourage you to take appropriate precautions when sharing personal data online.

  1. Third-Party Links

Our website may contain links to third-party websites or services. We are not
responsible for their privacy practices. We encourage you to review their privacy policies
before providing any information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or
technological changes. Continued use of the site after changes constitutes acceptance
of the updated policy.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

+971 4 456 3827

info@electrasolutions.com

In UAE: Bldg. 6, Dubai Design District, d3, P.O.Box 333011, Dubai, UAE In KSA: Al Fauzan Industrial City, Riyadh, KSA