1. Overview

This Refund Policy outlines the terms under which Electra and its affiliates (“we”, “us”, or “our”) offers refunds for goods or services sold to registered businesses (“Client”, “you”, or “your”). This policy applies to transactions conducted within or originating from the United Arab Emirates or the Kingdom of Saudi Arabia.

  1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Defective Products or Services: If a product or service is proven to be defective or non-functional upon delivery under the terms of Electra’s warranty conditions (see Terms & Conditions).
  • Billing Errors: If you have been incorrectly charged due to invoicing or payment processing errors.
  1. Request Timeframe

Refund requests must be submitted in writing within 24 hours of delivery. Requests made after this period may not be eligible for a refund.

  1. Process for Requesting a Refund

To request a refund, please:

  1. Contact our support team at info@electrasolutions.com with:
    o Your company name
    o Invoice number
    o Description of the issue
    o Supporting documentation or images (if applicable)
  2. Our team will acknowledge your request within 3 business days and investigate the matter.
  3. If approved, the refund will be processed within 14 business days via the original payment method or bank transfer.
  1. Return of Goods (if applicable)

Where a refund involves the return of physical goods:

  • Products must be returned in original packaging and condition.
  • Return shipping costs are the responsibility of the Client, unless the product is proven defective.
  • A restocking fee of up to 15% may apply for undamaged, unopened items.
  1. Modifications to Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted here on our website.

If you need help with a refund request, please contact us at:
1Email: info@electrasolutions.com Phone: +971 4 456 3827